Frequently Asked Questions (FAQs)

General Information

In majority of SaaS products, post-implementation support is not required. However, if you face any issue, we will be happy to provide support remotely. Charges would be applicable for this service and dependent on case to case basis.

Generally, no, however you can check at the time you purchase the product, if any service charges are applicable.

Techjockey will provide support at the time of installation of the solution and if the software malfunctions or has some other issue, we will provide support to resolve the issue.

You can contact Techjockey if the software doesn't work or some other issue crops up.

My Account

Yes, you do have to create an account and register at Techjockey.com in order to make a purchase at our website. Plus, we also share newsletters, special discount offers and other useful information with our customers. You really should register guys!

It's quite simple. Click on Login tab at the top right corner of the website and you can register yourself by signing up. Click on Sign up here and fill in the information in the dialog box when prompted.

Yes, you do have to submit your email ID and mobile number at the time of registration.

As per our privacy policy, we do not share our customer's personal information with any third party.

No, you do not have to pay for registration. You can register at our website free of cost.

That's a bummer ain't it? Fret not, you can simply click on Forgot Password in the Login box. You will then be asked to enter your email ID. After entering your ID, you will shortly receive a mail from Techjockey.com where you will be able to create a new password.

You need to first login your account and click on Update Profile in the dropdown menu where you will be able to update your account information.

Even though we'd hate it if you unsubscribed, you can turn the notifications on/off in 'my Account' section dropdown menu.

Inquiry on Software

Yes, you can apply for a product demo by contacting us and our executives would be happy to arrange a demo for you at your convenience.

You can easily compare different software at our website and make your decision based on price point, features and your requirements.

If you have any product related enquiry or need any assistance, our sales team would love to get in touch with you and arrange a consultation at your earliest convenience. Apart from this, our website has a funky chat feature where you can resolve your queries with our customer support executives.

If the software you're looking for is not available at our website, just drop us a mail or reach out to us and we'll get back to you with an alternate suggestion or the requested software.

No, we do not charge any consultation fees. Amazing no? We're nice like that.

Discount & Promotion

At the time of checking out, you can apply coupons to avail discount.

In the 'My Account' section, you can check the option for discounts/promotional offers to receive notifications as and when we update out promotions/discounts.

Who doesn't love discounts? Right? To get special discounts you have to subscribe to our services where you will receive timely updates when we run our promotional/special discount offers.

Even though we won't give you the chance to get dissatisfied as we offer the best rates imaginable, you can always contact us through chat or call us @ 1800 102 1736.

Cancellation

No, you cannot cancel the order after generating a license since the generated license key cannot be used again. If you face any problem, you can always contact our customer support.

If you've made the payment and generated a license key, unfortunately, we will not be able to give you a refund. However, we will provide you support from our side if you face any issues post generation and activation of the license key.

Since all our products require activation through generation of a license key, none of our products are eligible for returns.

Payment

All payment methods are accepted at Techjockey.com namely, credit/debit card, wallets and Internet banking.

Goods and Services Tax (GST) is indirect tax based on destination principle. GST was implemented on July 1, 2017. It has subsumed 17 indirect taxes (service tax, VAT, excise duty, entertainment tax, luxury tax, entry tax and more) which were being levied earlier.

Yes, it is completely safe to shop using credit/debit card on our website. Our payment gateway is secured with restricted logins using passwords and OTP.

You can reach out to our sales and consulting team @ 1800 102 1736 or drop a mail to info@techjockey.com and our support team would get in touch with you.

Yes, we do provide the EMI facility to our customers.

You will receive a confirmation message on your phone from OEM and purchase confirmation mail from Techjockey.com on your email ID.

No, there are no hidden charges unless specified on the product page of the solution.

Order Related

We have 90+ category products listed on our website including accounting, agriculture, asset management, automobile ERP, CRM, POS, HR management, and many, many more

Yes, we do provide guarantee/warranty for our solutions. Once you've purchased our SaaS product, you receive a 1 year warranty on the same.

You will need to refresh your account by Logging out and Logging in again.

You will have to cancel your exiting order and then place your order again.

Yes, we do take orders over phone. However, you will have to visit Techjockey.com for processing and making payment your order.

Who doesn't love discounts? Right? To get special discounts you have to subscribe to our services where you will receive timely updates when we run our promotional/special discount offers.

Once your order is placed, you will get a confirmation mail from Techjockey and your license key will be generated after you've made the necessary payment.

There are no delivery charges as our services are provided remotely.

The estimated delivery time is 1-2 days once your payment has been processed.

You can reach out to Techjockey and our support team will guide you and help resolve your issue.

You can once again contact our support team who will re-send your licensing mail and help resolve your issue.

You will receive a confirmation message on your phone along with a confirmation mail on your registered email ID. However, if you have not received the confirmation mail, you are encouraged to contact our support team.

Implementation Support

In majority of SaaS products, post-implementation support is not required. However, if you face any issue, we will be happy to provide support remotely. Charges would be applicable for this service and dependent on case to case basis.

Generally, no, however you can check at the time you purchase the product, if any service charges are applicable.

You will need to refresh your account by Logging out and Logging in again.

You will have to cancel your exiting order and then place your order again.

Techjockey will provide support at the time of installation of the solution and if the software malfunctions or has some other issue, we will provide support to resolve the issue.

You can contact Techjockey if the software doesn't work or some other issue crops up.

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