Twilio VS Freshdesk Contact Center

Let’s have a side-by-side comparison of Twilio vs Freshdesk Contact Center to find out which one is better. This software comparison between Twilio and Freshdesk Contact Center is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Twilio or Freshdesk Contact Center fits your business.

Price On Request

Starting from

Rs. 1651 /month

View all plans
  • Telecom
  • Contact Center
  • Chat / Messaging
  • Voicemail
  • Image & Video
  • Email Designer
  • Audio / Video Conferencing
  • Inbound Call Center
  • Queue Callback
  • Omnichannel Routing
  • Service Level Monitoring
  • Speech Enabled IVR
4.4(3)
4.3
4.5
4.6
4.3

Likelihood to Recommend

83%
4.5(1)
4.5
4.5
4.5
4.5

Likelihood to Recommend

90%

Pros

Posted - Sep 01, 2022

Cons

Posted - Sep 01, 2022

Pros

Posted - Feb 15, 2019

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

Deployment

  • Web Based
  • On Premises

Device Supported

  • Desktop
  • Mobile
  • Tablet
  • iPad

Operating System

  • Ubuntu
  • Windows
  • iOS
  • Android
  • Mac OS
  • Windows(Phone)
  • Linux

A Quick Comparison Between Twilio and Freshdesk Contact Center

Let’s have a detailed comparison of Twilio vs Freshdesk Contact Center to find out which one is better. Let’s discover some of the essential factors that you must consider and decide whether Twilio or Freshdesk Contact Center fits your business.

Comparison of Twilio vs Freshdesk Contact Center In terms of Features

Twilio includes features like Chat / Messaging, Voicemail, Image & Video and Email Designer. Freshdesk Contact Center is known for functionalities like Inbound Call Center, Queue Callback, Omnichannel Routing and Service Level Monitoring. When you compare Twilio vs Freshdesk Contact Center, look for scalability, customization, ease of use, customer support and other key factors. The one which suits your business needs is the best.

Comparison Between Twilio and Freshdesk Contact Center In terms of Deployment Type

While Twilio supports Web Based deployment; Freshdesk Contact Center is suitable for Web Based deployment. While selecting between Twilio and Freshdesk Contact Center, figure out which one of the two is compatible with your devices. This will help in reducing the hassle after implementation.

Twilio or Freshdesk Contact Center: Which Is Ideal for Your Industry

Twilio is ideal for industries like Telecom. For Contact Center, Freshdesk Contact Center is a better choice. If you are confused between Twilio or Freshdesk Contact Center, you can also check if the software has customizable modules for your industry. Industry-specific functionalities will ensure higher efficiency and ROI. However, do check for the hidden price, is any.

Which Is Better? - Twilio or Freshdesk Contact Center

Twilio and Freshdesk Contact Center can be used for different purposes and are well-suited for teams with specific needs. If you are looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options, then you must compare their specifications in detail at the time of demo. Compare Twilio and Freshdesk Contact Center during demo to decide which one is best for your business.

FAQs

While Twilio offers customized features, Freshdesk Contact Center has diverse modules. Select between Twilio or Freshdesk Contact Center as per your business needs.
Both these products offer similar features but with a different approach. While Twilio emphasizes on user experiences, Freshdesk Contact Center focuses on functionalities.
It all depends on the functionalities that you prefer. While Twilio offers add-ons along with essential features, Freshdesk Contact Center emphasizes on customization.
No, the difference between Twilio and Freshdesk Contact Center lies in terms of features and functionalities. While Twilio can be customized as per the user’s needs, Freshdesk Contact Center addresses the diverse audience.
It depends upon your business requirement. Both Twilio and Freshdesk Contact Center provides standard features to cater diverse industry needs.
The difference lies in terms of the user interface and functionalities. While Twilio is customizable, Twilio offers comprehensive modules.

Related Categories to Call Center Software

Contact Center Solutions| Call Recording Software| Call Tracking Software|

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