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BMC Helix Business Workflows

by : BMC


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Brand: BMC

Type: Software

Operating System: Windows

Free Trial Available: No

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BMC Helix Business Workflows Software Overview

What is BMC Helix Business Workflows?

BMC Helix Business Workflows is an advanced service management software, using which business heads can automate, manage and scale their service delivery in an efficient manner. Business houses can fuel up the productivity level and engagement within their employees by allowing them to generate self-sufficient and agile workflows as per their requirements. This whole process also redefines the relationship between IT and business, helping the companies in transforming themselves into a cognitive enterprise.

The intuitive user experience offered by the software makes it easier to allocate relevant solutions and resources as per their requirements. Further, BMC Helix Business Workflows displays issue-based knowledge articles in an automated manner, making it easier for the agents to offer a relevant solution. It also offers a universal service catalog to the users, which can be accessed from any browser or its dedicated mobile app.

How does BMC Helix Business Workflows help in encouraging collaboration?

With BMC Helix Business Workflows, users get to understand the essential needs of their business. They can encourage collaboration and bring in change within their business abiding by the following steps:

  1. With BMC Helix Business Workflows, users can add immediate value to the areas where the primary focus is on employee engagement.
  2. Admins can author and enable knowledge-based self-service articles in an intuitive manner.
  3. Companies can create an agile infrastructure that adapts to the changing demands within the system.
  4. Users can reduce the need for manual tasks and automate their common request-based workflows in an efficient manner.
  5. With BMC Helix Business Workflows, users can configure their workflows for Service Levels, Knowledge Management and Task Management.
  6. Organizations can customize the user experience for individual employees and generate workflows with self-service solutions.

Pricing of BMC Helix Business Workflows

The pricing of BMC Helix Business Workflows is available on request. You can send in a demo request and connect with product experts.

Compatible Platforms for BMC Helix Business Workflows

BMC Helix Business Workflows is a web-based software. It also has a dedicated mobile app for iOS and Android devices.

Benefits of BMC Helix Business Workflows

  1. Service Catalog: Users can use an enterprise catalog to define, create and publish a service in three simple steps.
  2. Advanced Search Optimization: The advanced search results offered by the software enhance ROI based knowledge management investments.
  3. Generation of Drag and Drop based Workflows: BMC Helix Business Workflows offer a wide variety of predefined workflow templates. Users can create and automate workflows without writing extensive codes.
  4. Reduces Issue-related Solving Time: The software displays knowledge articles in an automated manner the moment an issue gets viewed by an agent. It saves a lot of time that is needed for locating particular information.

BMC Helix Business Workflows Features

Omni-Channel Engagement

BMC Helix Business Workflows offers an advanced conversational experience. Users can also make service requests through Helix

Self Service

The software offers a detailed service catalog to all the employees that can be accessed from any browser or mobile app with

Case Management

By using BMC Helix Business Workflows, users can manage cases and related lifecycle using a wide variety of tasks, resources and

Knowledge Management

With BMC Helix Workflows, admins can generate and maintain a unified knowledge base within the entire organization.

Service Target

The software helps admins in defining and monitoring service level targets in a hassle-free manner.  

Cognitive Capabilities

With BMC Helix Business Workflows, users can leverage on cognitive capabilities and eliminate manual work. They can drive higher


BMC Helix Business Workflows can be integrated with other BMC applications and third-party systems via BMC integration


Detailed reports offered by the software help its users in understanding the details of each case, service levels and associated

Formless Requests

Users can deliver a comprehensive modern case management system and quick case generation process via recommended templates,

Tailored User Experience

With BMC Helix Business Workflows, users can leverage on innovation suite features to enhance their applications and customize

BMC Helix Business Workflows Plans & Pricing

BMC Helix Business Workflows price is available on request

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BMC Helix Business Workflows Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • English

Compare BMC Helix Business Workflows With other Business Intelligence Software

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BMC Helix Business Workflows FAQ

A. Users can gain intelligent conversational experiences via BMC Helix Chatbot. They can resolve services in a quick way by using knowledge articles and also receive in-app notifications from multiple channels.
A. Users can simplify their service offerings, generate comprehensive audit reports, manage the productivity of individual teams and standardize information with pre-defined templates.
A. Yes, Techjockey does offer online demos for BMC Helix Business Workplace. You just need to mention a preferable time schedule along with your demo request.
A. Yes, the software helps in managing team productivity by offering detailed reports, dashboards and activity feed.
A. Yes, BMC Helix Business Workplaceapp is for iOS and Android devices.

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