BMC Helix Chatbot is an intuitive chatbot solution that offers an omnichannel experience to your employees who can request services through a personalized interface. The AI-powered technology used by the software makes it easier for IT companies to deploy it and deliver a consumer-like experience to their employees from the platform of their choice.
BMC helix Chatbot offers a personalized and conversational interface making it easier for its users in generating service requests. Further, with it users also get to search across structured and unstructured data stored within multiple knowledge bases in a hassle-free manner. They can also measure the performance of a Chatbot in real-time by conducting end-user surveys and analysing smart reports.
The BMC Helix Chatbot is a popular and effective self-service channel, using which companies can remove the extra workload from their service desk staff while improving their user experience at the same time.
The pricing of BMC Helix Chatbot can be customized as per the requirements of interested buyers. You can send in a callback request to connect with our experts.
Users can search and make service requests through a personalized and conversational interface offered by BMC Helix Chatbot.
With BMC Helix Chatbot, users can resolve the employees’ concerns raised across different channels like SMS, Slack, Microsoft
BMC Helix Chatbot helps with timely service delivery to employees.
Skype for Business
Admins can generate a contact on Skype for Business, which can be used by the end-users to communicate with the chatbot.
Chat & SMS Messaging
BMC Helix Chatbot can be operated by end-users from their mobile devices without accessing any additional app.
Employees get to monitor the full status of their requests in real-time and rate the knowledge provided by the chatbot in a
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BMC Helix Chatbot
Q. Q.1. How is the cognitive search feature of BMC Helix Chatbot helpful for its users?
Q. Q.2. Can I communicate in familiar messaging tools using BMC Helix Chatbot?
Q. Q.3. Can I get a demo of BMC Helix Chatbot?
Q. Q.4. What is the use of line of business support within BMC Helix Chatbot?
Q. Q.5.Does BMC Helix Chatbot have a mobile app?