BMC Helix ITSM is a SaaS-based IT service management software that fuels its users' IT transformation with people-centric, intelligent user experiences, allowing them to work in a smart way. Thus offering a seamless service experience across different cloud environments, ensuring higher data security, scalability and accountability. Moreover, BMC Helix IT service management tool provides its users with a modern persona-based UX that can be optimized across several devices.
The software helps its users in offering self-help service to their clients, thus reducing the frequency of repetitive concerns from customers. Further, users get access to cognitive automation capabilities, using which they can transform their agents' experience. They can also prioritize their business needs by integrating with a single CMDB.
The pricing of BMC Helix ITSM is available on request. You can request a callback to connect with our experts. They will offer you a negotiable quote and other necessary support.
Modern persona-based UX
BMC Helix ITSM offers personalized experience across multiple devices, allowing its users to choose the one which acts best for
Comprehensive and intuitive service
The software is equipped with comprehensive and intuitive service capabilities, enabling its users to gain direct visibility
BMC Helix Multi-Cloud Service Management
Users can enjoy seamless service experience across separate multi-cloud environments. They also get access to multi-provider
Cognitive automation capabilities
BMC Helix ITSM offers predictive service management through auto-classification, routing and assignment of incidents, incoming
Powerful, stunning reports and visualizations
With BMC Helix ITSM, users get access to stunning and powerful reports offering detailed visualization into business-related
Users can deploy their BMC Helix ITSM on any type of public cloud in a hassle-free way.
Transforming the agent experience
BMC Helix ITSM transforms the agents’ experience with cognitive automation capabilities.
The software offers context-aware and intelligent support capabilities, including asset, change, service-request, identity,
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BMC Helix ITSM
Q. Q.1. What is the Digital Workplace feature within BMC Helix ITSM?
Q. Q.2. What is the function of the storyboard feature in BMC Helix ITSM?
Q. Q.3. Can I get a demo of BMC Helix ITSM?
Q. Q.4. What kind of service insight is provided by BMC Helix ITSM?
Q. Q.5. Does BMC Helix ITSM have a mobile app?