BMC Helix Remedyforce is an IT service management software that combines the best practices aligned with process automation through a simple and easy to use interface. The software helps its users' organizations in enhancing the productivity and innovation skills of their IT department in real-time. It is a perfect fit for organizations that want to simplify their infrastructures and run high-speed IT processes by focusing on their individual value.
With BMC Helix Remedyforce, users can deploy the latest services and technologies without any coding or scripting by utilizing the existing Salesforce staff. Moreover, BMC Helix Remedyforce is based on the Salesforce cloud, allowing users to combine IT operations management (ITOM) and cognitive capabilities in a seamless manner. The lifecycle management feature of BMC Helix Remedyforce helps its users in monitoring and optimizing their investments.
The software makes machine learning, artificial intelligence and automation feature accessible and affordable with its easy to add modules. It also delivers exceptional omnichannel experiences throughout the service portfolio of its user’s organization, by enhancing accuracy and customer experiences while reducing service-related costs.
With BMC Helix Remedyforce, users can collaborate through Chatter, Chat, Salesforce Communities and Salesforce Mobile.
The pricing of the BMC Helix Remedyforce is available as per the requests of interested buyers. You can send in a callback request. Our experts will get back to you in real-time, offering all the necessary support.
Incident and Problem Management
Users can enhance the resolution rates and satisfaction levels of their individual customers while reducing related-costs with an
With BMC Helix Remedyforce, users can monitor, control and report on IT change management-related processes. They can also
The integrated configuration item (CI) inventory of the software’s database maintains accurate information, offering real-time
With BMC Helix Remedyforce, users can proactively manage assets throughout their life cycles, normalize and reconcile data. They
Discovery and Client Management
BMC Helix Remedyforce offers a comprehensive view of client management capabilities. It can also protectively manage devices
Users can manage test, build, deployment-related processes, new functionalities and controlling while protecting the integrity of
Self-Service and Service Catalog
BMC Helix Remedyforce helps organizations in providing an intuitive self-service portal to their employees and clients, where
Collaboration via Chatter and Chat
Users can collaborate, submit approvals, solve incidents, and crowdsource information through a chat session or a Chatter
With BMC Helix Remedyforce, users can search and resolve common issues by using a robust knowledge base.
Companies can generate, schedule and manage the distribution of surveys to understand the satisfaction-level of their customer
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BMC Helix Remedyforce
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