CallFire

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(4.4) (2 CallFire Reviews)

Ease of Use 4.9

Value for Money 4.4

Features 4.8

Support 4.7

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About CallFire

What is CallFire?

CallFire is an efficient call center solution for small and large business sizes. Users can expand their business by upgrading the engagement levels with their clients. They can purchase local or international toll-free numbers from CallFire’s database and use them to advertise for their own brand or launch campaigns as well. CallFire actively records all the calls and survey results, enabling its users to analyze them and make relevant changes in their business pattern. Further, the efficient IVR system within the software offers advanced scheduling options to its users, allowing them to send numerous dynamic messages to their clients with ease. The inbuilt XML module helps create multi questionnaire surveys in a hassle-free manner.

How is the Interactive Voice Response (IVR) feature of the software helpful for its users?

CallFire call center software offers an intuitive drag and drop menu enabled Interactive Voice Response (IVR) feature. It facilitates customer interactions using a simple keypress. Users can set up live polls, campaign based surveys and also schedule reminders based on appointments and payments using the IVR feature of the software. The auto-attendant call routing system cuts down the need of a human receptionist.

It automatically transfers the call to an appropriate line, thus providing the adequate help needed by the caller. Most importantly, the web based IVR system solution tracks survey results, record the calls and collects responses from live telephonic polls in an efficient manner. Users get to analyze the growth of their individual business and make effective business-related decisions as per their requirements. They can also create a virtual voicemail box of their own.

Pricing of CallFire

CallFire is available with the following pricing plans:

Lite: It charges ₹6,930 on a monthly basis.
Startup: It charges ₹13,930 on a monthly basis.

Compatible Platforms for CallFire

CallFire is a web-based IVR software that can be accessed from any device across multiple web browsers.

What are the benefits of using CallFire?

Scalable Platform: CallFire offers a scalable platform to its users, enabling them to broadcast their voice or text messages to thousands of clients at a time. Users can add as many customers as they need.
Customizable Platform: The text-to-speech feature of the software enables its users to send customized voice messages to their clients. They can add real voices to grab the recipients’ attention. Further, users can retain the authenticity of their business by sending customizable text messages as well.
Robust Analytics Tracker: By using CallFire, users get access to intuitive reports based on various business-related parameters. They can link those reports with Google Analytics and even share them with external parties without giving them access to full account details.
Customizable Email and SMS Alerts: Users can mention specific parameters as per their own choice or business needs, and receive timely alerts either via emails or SMS.
Library of Toll-free Numbers: CallFire features a huge database of local and international toll-free numbers, allowing its users to create a local or global presence for their business.
Advanced Customer Retention Tools: Users get to strengthen the relationship with their clients by sending special promotions and feedback surveys.

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CallFire Features

Voice Broadcast

detail_faq_tick Text Messaging

detail_faq_tick Smart Call Tracking

detail_faq_tick Interactive Voice Response

detail_faq_tick Text to Speech

detail_faq_tick Simplified XML authoring

detail_faq_tick Scheduling

detail_faq_tick Easy to Install, Simple to Manage

detail_faq_tick Caller ID

detail_faq_tick Inbound and Outbound Calls

detail_faq_tick Virtual Voice Mail Box

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CallFire Specifications

CallFire Reviews

Highly Recommended

OVERALL 4.4

5 star

100%

4 star

3 star

2 star

1 star

Customer Feedback

Ease of Use 4.8

Value for Money 4.3

Features 4.8

Support 4.7

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

karna reddy

Position: User

Overall Rating

Ease of Use

Value for Money

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Support

Great Service and Good Information

PROS : Techjockey was the perfect place to start in our search for a software solution. After a short call they were able to provide me 5 possible vendors and then help me get in contact with them to obtain more information & setup demonstrations. While we did add some additional vendors to our review process, the ones Techjockey provided ended up being the best suited

CONS : N/A

Sep 22 2017

Jay Jain

Position: User

Overall Rating

Ease of Use

Value for Money

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Support