Exotel Call Recording Software

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About Exotel Call Recording Software

What is Exotel Call Recording Software

Exotel Call Recording Software is an IVR solution that enables users to record all their inbound and outbound calls for various purposes. With this software, companies can improve their customer handling skills and monitor the overall performance of the sales teams. In other words, you can use this call recording solution for quality control purposes and to train your sales reps internally for enhanced productivity. Moreover, by assessing the customer-agent conversations, businesses can track and identify their buyers’ expectations and hence, can improve or bring innovations to their products and services.

What’s Unique in Exotel Call Recording Software?

Gather customer feedback: You can talk to your customers and collect valuable feedback by tracking and analysing your voice conversations.
Improve efficiency: Using Exotel Call Recording Software, you can minimise the call handling time and make sure that each of your agents has the right info at hand.
Gain credibility and brand loyalty: With this call management software, you can improve the image of your business and brand loyalty by using tools like automated call routing, IVR and others.
Marketing campaign evaluation: Businesses can rate the efficiency and success of their print as well as digital marketing campaigns by analysing each of their call recordings.

Pricing of Exotel Call Recording Software

Exotel Call Recording Software is available in 3 pricing plans -

Dabbler: It comes for ₹9,999 for 6 months, allowing 3 agents.
Believer: This is the most popular plan and it is available at ₹19,999 for 12 months, allowing 6 agents.
Influencer: This plan costs ₹49,499 for 12 months, allowing unlimited agents.

We also offer a Custom Solution for Enterprise with more personalised quotes. You simply need to get in touch with us or request us a callback. You can talk to our customer care agent for any kind of help like activation key/license key, version upgradation and more.

Benefits of Using Exotel Call Recording Software

Quality Monitoring: You can control the quality of your customer conversations by monitoring the calls regularly.
Performance Monitoring: You can assess the performance of your agents and monitor their customer management skills by listening to voice conversations.
Dispute Resolution: With Exotel Call Recording Software Solution, you can settle disputes and resolve conflicts faster. For example, in some cases, call recordings can help you to fight legal battles against unhappy customers by defending yourself.
Dual-Channel Recording: This feature enables you to record the participants present in a call separately, which you can use later to assess the call quality. You can also transcribe your calls from speech to text and resolve customer conflicts smoothly.

Compatible Platforms of Exotel Call Recording Software

Exotel Call Recording Software is compatible with both Windows desktops and mobile devices both for Android and iOS platforms.

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Exotel Call Recording Software Price

Exotel Call Recording Software price is available on request

Exotel Call Recording Software Features

Voice & Data Integration

You can integrate your customised voice as well as customer data with Exotel Call Recording Software to personalise every call for better customer engagement.

Voicemail

You can upload a professional recording or a custom message recorded by a voice-over artist. This will play automatically whenever a customer calls, so that they won’t have to wait cluelessly for an agent to address his/her queries.

SMS Integration

You can integrate SMS and calls with your website and business app using SMS and call APIs to ensure that the customers can reach you on-the-go. Also, you can integrate SMS into your campaigns and send automated messages to inform your customers about the latest offers or announcements.

Customer Management

Exotel Call Recording Software enables sales reps to manage their customer better by understanding their needs and demands. By analysing the call recordings of previous calls, businesses can enhance their customer experience by keeping up with their expectations.

Repeat calls missed

With Exotel, you can identify the missed call patterns, and hence the audience behaviour. You can also set notifications for getting alerts for your missed calls in case an agent is busy so that you can either transfer it to another agent or give a callback without missing any.

Missed Call Services

With Exotel Call Recording Software, you can have cost-effective and efficient missed call campaigns that help to improve customer engagement rates.

Call Recording

You can record all your customer-agent calls to use them for internal training purposes to improve customer management operations. Also, by analysing the recorded calls, you can identify the customers’ needs and tailor your services/products as per the market demands.

Reports & Analytics

You can receive detailed and easy-to-understand analytical reports every day that contain information on your call and SMS status. You can also get analytical insights into each of your campaigns.

Call & SMS Filtering

You can filter out all the unwanted calls and SMS to avoid wastage of time in answering not-so-promising leads. With Exotel, you can reach out to only your potential buyers, hence, boosting your sales.

Get Real-Time Notifications

With this call recording tool, you can receive notifications at the right time and never miss out on a call again. You can even customise the types of notifications you want to receive to prevent unnecessary ones from flooding your inbox.

Daily Email Reports

You can receive detailed reports every day via email, which contains your company statistics, the performance of individual agents and also the groups you have created. You can also get daily email reports on your call status, including the number of calls dialled, answered and missed, and their average duration.

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