Five9 Contact Center

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(4.9) (1 Five9 Contact Center Reviews)

Ease of Use 5.0

Value for Money 4.3

Features 4.6

Support 4.4

62%

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About Five9 Contact Center

What is Five9 Contact Center software?

Five9 Contact Center is an intelligently designed call center management software. It helps call center organizations ensure that their service agents can work from any location easily. Used by enterprises worldwide across different sectors, the software ensures better customer support through higher uptime, clear voice calls, and the information security.

Five9 Contact Center allows contact centers to prioritize their customers’ needs and serve them accordingly. With the help of this call center software, organizations can perform the performance evaluation for their customer service agents and devise plans for their training and improvement.

Five9 Contact Center ensures strong network architecture and telephony infrastructure. It further helps maintain security compliances and implement data protection practices.

What are the different modules offered by Five9 Contact Center Solutions?

Here are some key modules offered by Five9 Contact Center software:

Telephone consumer protection act compliance
Inbound calling activity support
Outbound calling activity support
Predictive dialer
Workforce optimization
Performance dashboard
Quality management
Gamified approach for customer handling

How does Five9 Contact Center software help in boosting an agent’s productivity?

Five9 Contact Center software helps agents divert their complete focus on one aspect – Customer Satisfaction. The call centre software enables agents to seamlessly move between outbound calling lists

and inbound queues. No separate setups are required for organizations as this call center management software allows users to navigate easily.

The software also assists in removing immense technological gaps among CTI, outbound dialers, ACD functionality, and CRM integrations. Agents are no more required to physically login and logout of their dedicated outbound and inbound call queues. Everything is unified to a single platform with this software.

Why should call centers use Five9 Contact Center Software?

Five9 Contact Center solutions provide detailed and actionable insights to call centers for monitoring and improving the performance of their business. It offers easy access to the information to supervise the key statistics of calling operations and take steps for process improvement. Managers are provided access to the historical data in real-time.

In addition, the contact centre software assesses agents’ performance, gathers insights, and identifies problems that need action. The call center software offers performance evaluation in a visually dynamic and role-based environment, which includes supervisors, executives, and agents.

What is the Five9 Contact Center software pricing?

The price of Five9 Contact Center software is available on demand. You can request a call back for price related inquiries.

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Five9 Contact Center Price

Five9 Contact Center price is available on request

Five9 Contact Center Features

Inbound Call Center

The software offers top-notch customer service through ACD intelligent routing, speech recognition enabled interactive voice response, and computer telephony integration.

Outbound Call Center

For outbound calls, the software accelerates sales through improved contact ratios, boosted lead conversions with more live conversations by leveraging automated dialing modes.

Blended

This call center removes the technological gap between inbound call distribution and outbound dialing, merging them as a single system.

Omnichannel

Five9 Contact Center software facilitates agents to efficiently navigate between different applications, platforms, devices, etc. to deliver better customer service.

Workforce Optimization

The call center software allows business owners to run their operations with highly advanced workforce automation tools and provides both historic and real-time actionable insights depending on the agent’s daily activities.

Reporting

The software generates detailed reports across 100 different attributes to measure the performance of different agents and your inbound/outbound calling processes.

Integration

Organizations can integrate Five9 Contact Center software with their ERPs, CRMs, and various other solutions.

Custom Pricing Model

The software has a customized pricing model which helps organizations pay only for features they are using.

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Five9 Contact Center Specifications

Five9 Contact Center Reviews

Highly Recommended

OVERALL 4.9

5 star

100%

4 star

3 star

2 star

1 star

Customer Feedback

Ease of Use 5

Value for Money 4.3

Features 4.5

Support 4.4

Review

We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

MANDABAI ATHARE

Position: User

Overall Rating

Ease of Use

Value for Money

Features

Support

great information provider

PROS : We used Techjockey to aid us in finding a new EHR for our medical office. The representative that I spoke to was very helpful, and the list of compatible providers was very helpful. We still haven't made up our mind, but our main considerations did come from the list they provided us.

CONS : N/A

Sep 27 2017