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Sold by : Freshworks
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Freshcaller is a comprehensive call center solution, offering assistance to the businesses that aim to reach out to their customers via inbound or outbound calls. The software can also be used by the internal support and marketing team of a company that functions over dedicated phone systems to solve unique challenges. Freshcaller has a wide global reach and can be availed by citizens of 40 countries. Freshcaller is a fully customizable platform. From business hours to greetings and queues, users can customize everything as per their needs and requirements. Further, the multi-level IVR system of Freshcaller quickly connects the callers with an agent available at that time, ensuring faster solutions to their problems.
The Call Barging feature of the software allows supervisors to monitor the live conversation between their agents and customers in a discreet manner. They also get the option to barge into the conversation and communicate with the customer and agent in a simultaneous manner.
If you want to use the services offered by Freshcaller, send us a callback request.
Freshcaller is a web-based software that can be accessed from any web browser on a desktop.
Sold By : Freshworks
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Inbound Call Center
Basic Call Queues
Fully Custom reports
Advanced Call Metrics
Call Center Agent Statuses
Service Level Monitoring
Speech Enabled IVR
Email, social, chat, phone channels
Email Bot & Chatbots
Call Recording Opt-out
Agent Availability Report
Abandoned Call Metrics
Smart Answer Bot
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