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Servicenow IT Service Management

Sold by : Servicenow

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About Servicenow IT Service Management

ServiceNow Incident Management streamlines service restoration after an unplanned disruption. It starts with easy end?user access to omni?channel support that flows to the IT service desk for incident capture and prioritization based on predetermined service level targets. Use machine learning technology to automatically route incidents to the right resolution group, complete with related information and escalation triggers. Bidirectional communications make it easy for end users to see status and related work activities, resulting in greater transparency and satisfaction.

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Servicenow IT Service Management Features

Get real?time transparency into operations with configurable, role?based dashboards. Built?in metrics and surveys measure service levels and drive continual service improvement. Identify service improvement and training opportunities. Dig deeper with time?based trends from ServiceNow Performance Analytics.  
Track all service level commitments between IT service providers and their customers. Detailed visualizations make understanding active SLAs implicated within incidents easy. Automated notifications and escalations let you gauge organizational performance against service commitments.
Help users resolve issues themselves with related knowledge base articles that appear dynamically as they fill in the incident form via the Service Portal. Technicians also benefit from the same dynamically?generated list of articles within the incident record if it is submitted.

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Servicenow IT Service Management Specifications

Servicenow IT Service Management Reviews

65% Highly Recommended

OVERALL 4.8 star-icon

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Customer Feedback

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We love to hear from our buyers! If you have used the solution already, why not share your thoughts and help others make the right purchase.

Aneesh Sahni

Position: User

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Ease of Use

Value for Money

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Easy to understand

PROS :

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Dec 7 2018

Harish Digge

Position: User

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Ease of Use

Value for Money

Features

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Helpful service.

PROS :

CONS :

Aug 7 2018

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