The integration of Web Help Desk™ and Dameware® Remote Support enables you to simplify ITSM from ticket request to resolution. SolarWind Helpdesk Essentials Pack remove the need to manually manage support tickets and start using remote access to address problematic end-user machines and IT systems for faster troubleshooting. SolarWind Help Desk Software respond to tickets quickly with remote support capabilities, and track and measure technician performance to continuously improve customer satisfaction.
Automate service request management through ticket creation, assignment, routing, and escalation
Self Service Portal
Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common
Ticket / Issue Tracking
Link service requests to each other to track and manage IT projects involving multiple tasks, regardless of type
Automatically discover and add client information to Web Help Desk from AD and LDAP servers Employ out-of-the-box
Use IMAP, POP, and Exchange protocols to automatically convert service request emails to help desk tickets
Improve security via FIPS 140-2 compatible cryptography support, and FIPS-mode SSL connections.
Simplify IT asset management with built-in asset discovery, inventory management, and reporting.
Analytics and Reporting
Use built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
Included within the solution is Dameware™ Mini Remote Control, which offers multi-platform remote access to Windows,
Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.
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Help Desk Software
SolarWinds Help Desk Essentials Pack
Reviews (3 reviews)
Q. Why add Dameware Remote Support to Web Help Desk?
Q. Why add SolarWinds Helpdesk to Dameware Remote Support?
Q. Do SolarWinds Helpdesk offer training?
Q. Do SolarWinds Helpdesk offer technical support?