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SUMMIT Service Management

by : SUMMIT IT

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SUMMIT Service Management with its multi-tenant architecture and high configurability, can be used across multiple functions such as HR, Finance, Facilities, Marketing and Procurement etc., each with their own SLAs and Service Catalogues, thereby truly making it an Enterprise Service Management Solu... Read more

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SUMMIT Service Management Software Overview

SUMMIT Service Management with its multi-tenant architecture and high configurability, can be used across multiple functions such as HR, Finance, Facilities, Marketing and Procurement etc., each with their own SLAs and Service Catalogues, thereby truly making it an Enterprise Service Management Solution. SUMMIT Service Management Solution is available in three variants that include:

  • Service Management Enterprise
  • Service Management Professional
  • Service Management Basic

Product Features

  • Enterprise class, Cloud based Operations and Enterprise Services Management suite
  • Operational Intelligence, Runbook Automation, Gamification, Service Assist, Checklist, Skill Pack, Service Catalogs, SLA management
  • Full featured native apps on iOS & android, profile based dashboards, unique SMS based flexibility for feature phones
  • Tight integration across key ITOM solutions

Advantage

  • Ensures higher service availability, customer satisfaction and lower TCO
  • High configurability, improves service availability, analyses productivity, simple to configure and use
  • Mobility enabled and complete IT Ops management capability
  • Delivers higher efficiency in the form of increased productivity, reduced downtime and optimum asset utilization

About The Company
Symphony SUMMIT is the leading provider of private and public cloud based IT Operations Management Solution to enterprises and service providers. It is one of the 20+ global companies backed by the Symphony Technology Group (STG).
STG is a strategic private equity firm focused on transforming high-potential companies into definitive market leaders. Through a combination of capital and hands-on operational expertise, STG helps data analytics focused and SaaS companies develop innovative product offerings that appeal to high-growth markets.

SUMMIT Service Management Plans & Pricing

SUMMIT Service Management price is available on request

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SUMMIT Service Management Features

Complaint Management

Auto-population of Requestor’s Details Templates for Problem Records Categorization and Classification Problem

Incident Management

End users can create Incidents for multiple instances/ departments. Users can view all the incidents logged by them with the

Release Management

Configurable Workflows Release Management Lifecycle Requirement Management Build Management CMDB Integration Report

Catalogue Management

Easy Service Creation and Publishing Catalog Grouping Consistency in Workflow Self-service Service

Portfolio Management

Different Services Management Reports SPM Lifecycle Stages Process Lifecycle Activities Define Users Vendor

Knowledge Management

Integrated Knowledge Management Incident tracking Easy Content Creation Seamless Self-service Search Engine Simple

AMC Management

Service History Tracking

SUMMIT Service Management Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Language:
  • Windows
  • Desktop
  • Web-Based
  • All Industries
  • All Businesses
  • English
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SUMMIT Service Management Reviews

68%

Have recommended this product

Overall Score

4.6/5
Based on 1 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

DD

Dipika Darbari

User

4.7/5

4.3/5

4.4/5

4.5/5

4.7/5

“recommend to eveyone having software need”

Pros :

Cons :

Posted - Feb 21, 2017

SUMMIT IT Brand Details

Brand Name SUMMIT IT
Information SUMMIT IT
Founded Year 2000
Director/Founders Jeff Rosenthal
Company Size 1-100
Other Products SUMMIT Asset Management

SUMMIT Service Management FAQ

A. SUMMIT Service Management Field Service Management Software is compatible with Windows operating systems.
A. SUMMIT Service Management Field Service Management Software app is not available.
A. SUMMIT Service Management Field Service Management Software supports Web-Based.
A. SUMMIT Service Management Field Service Management Software is typically used in All Industries.
A. SUMMIT Service Management Field Service Management Software demo is available for free with Techjockey.com
A. SUMMIT Service Management Field Service Management Software offers a free trial. However, the premium plan with advanced features available at Techjockey .
A. For SUMMIT Service Management Field Service Management Software installation, insert the given CD/USB flash storage in your system and open the Setup Wizard to get started.
A. SUMMIT Service Management Field Service Management Software helps with AMC Management,Service History Tracking,Complaint Management and Incident Management. It's a complete solution for Release Management,Catalogue Management,Portfolio Management and Knowledge Management.

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