Trident is a call recording software to amplify the operational productivity of call centers. The software allows users to record all their interactions in real-time and save it on a secured location. It helps in reviewing several factors:
Trident has an on-built caller-ID for the identification of callers. Plus, it allows users to strategize an intelligent call routing. This enables call centers to create specialized teams for specific types of queries and direct incoming calls to these teams for optimized solution provision. The calls can be routed to fixed, moving or even IP destinations for achieving call management efficiency. This call recording solution also provides IVR and subsequent dialler features for high speed working.
Trident is built for achieving flexibility in call center workflow without compromising on the output. The call recording software can get accustomed to any format of workspace be it ground force sales teams, in-office caller or work from home setup; it works seamlessly. It helps in automating the calling workflow. It includes both predictive and progressive dialing functions to reduce the time spent on scheduling and dialing calls. Call centers can create a query-based directory to reduce the time to provide solutions to customers. The IVR system allows companies to include multilingual automatic speech recognition support.
Here are the features provided by Trident:
The price of Trident software varies based on the customer requirements for their workflow.
In case the caller does not get access to any support agent, they can drop a voicemail message in the system that will be
Trident software can integrate with a wide variety of applications through API network formation to share data in
The call recording software creates comprehensive reports on CDR, call tracking, call traffic, etc. for detailed insights into
Users can access the call logs to check the calls made to them and by them at any time.
Management Information System
The software enables companies to create comprehensive reports to have a better understanding of the workforce.
Trident enables users to route the calls to preferred agents in real-time.
Companies can set welcome voice messages to filter the queries of callers via IVR system in Trident.
Teamwork & Communication
The software allows company to manage the inter-departmental and inter-team communication seamlessly. In addition to that, it
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Call Recording Software
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Q. Can I save my workflow data from Trident in my home server?
Q. How can I get a demo for Trident software?
Q. Does Trident support bulk messaging?
Q. Can I use Trident on mobile device?
Q. What are the system requirements for Trident?